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rangers [2019/09/15 21:18] – [Handling Violence, Sexual assault, Fire, Safety, Medical Situations] tetris | rangers [2022/08/30 20:42] – [Jobs of the Ranger Team Leads] tototo | ||
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===== Rangers ===== | ===== Rangers ===== | ||
- | \\ | + | |
- | Rangers are volunteers who are helping | + | Rangers are volunteers who help other Schönburners co-create |
==== When do you need a ranger? ==== | ==== When do you need a ranger? ==== | ||
- | You should | + | |
- | * You have to make a decision that affects others such as "Can I put this art piece here?" or "Where can I park my car on the grass?" | + | You should |
- | * You are a member of [[Orga Team]] and need trustable | + | |
- | * You witness | + | * You have to make a decision that affects others such as "Can I put this art piece here?" or "Where can I park my car?" |
- | * You spot something that could turn into a safety problem | + | * You are a member of [[Orga Team]] and need sober, reliable |
+ | * You witness or are part of a conflict | ||
+ | * You spot a potential or acute safety problem | ||
| | ||
- | How to find a ranger? | + | ==== How to find a ranger? |
* Rangers will carry a " | * Rangers will carry a " | ||
- | | + | * Rangers on shift carry a radio and can be reached by [[Site Lead]], [[Sanctuary Lead]] or anybody with access to our radios |
- | | + | |
- | ==== How do we define our Rangering? ==== | + | ==== What is Rangering? ==== |
- | Our rangering is inspired by the Burning Man Black Rock Rangers, by Nomads at Nowhere, by Kiezburn Rangers in Germany, by Clown Police at Borderland. Many of us have been rangering at other events. | + | |
- | What are rangers? Being a ranger means helping you getting things done when you are in an orga-role and overwhelmed. It means being a sober friend at the party, holding back your hair as you throw up, de-escalating conflict, and, inevitably, helping you find your camp and/or the nearest toilet. It’s not about us. | + | Our rangering is inspired by the Burning Man Black Rock Rangers, Nomads at Nowhere, Kiezburn Rangers in Germany, and Clown Police at Borderland. Many of us have volunteered as Rangers at other burns. |
- | A ranger once said: "I give my time, offer my presence, and use skillful means to nudge my beloved Burning Man community toward the actual fulfllment of our stated Ten Principles" | + | |
- | ==== Giving feedback to the rangers ==== | + | Being a Ranger means being a support first. It means helping getting things done if an orga is under stress or overwhelmed. It means being a sober friend at the party, de-escalating conflicts, and helping folks find their camp or the nearest toilet. |
- | Please give us feedback! You can reach us via [[Slack]], just post your feedback in # | + | |
- | ==== Joining the ranger team ==== | + | A Ranger once said: "I give my time, offer my presence, and use skilful means to nudge my beloved Burning Man community toward |
- | Rangers / Nomads / ClownPolice: does this sounds familiar | + | |
- | - Read through this document. | + | ==== Giving feedback to the Rangers ==== |
- | - Join [[Slack]] | + | |
- | - Contact one of the ranger team leads to get into our # | + | |
- | - Once on board, follow section " | + | |
- | + | ||
- | The ranger team leads are: | + | |
- | * @leobard | + | |
- | * @bobschi | + | |
- | * @Flo(w) | + | |
- | When you are "on board", | + | Please give us feedback! You can reach us on our channel on [[Slack]]. Post your feedback in the Channel called `#rangers` and ideally mention one or all Ranger |
- | ==== Preparing to be a ranger | + | ==== Joining the Rangers |
- | You must do some things | + | |
+ | Rangers, Nomads, and Clown Police. Do those names sounds familiar | ||
+ | |||
+ | You are not on your own. We have experienced Rangers support you be your best Ranger-self. | ||
+ | |||
+ | To join, please ... | ||
+ | |||
+ | - Take time to prepare for being a Ranger. | ||
+ | - Read through this document. | ||
+ | - Join [[Slack]] and join the `#rangers` channel | ||
+ | - Follow the section " | ||
+ | - Sign up for Ranger shifts once the shift plan is available | ||
Before the event: | Before the event: | ||
- | * Read this page. | + | |
- | * Join #ranger-private | + | * Say hello on `#rangers` |
- | * Say hello on # | + | * Sign up for shifts on our **[[https:// |
- | * Sign up for shifts on our **[[https:// | + | |
- | * Fill out your **slack profile**: your email, your phone number, your name, a profile pic so that we can recognize you at the burn. Write your special rangering skills (medical training, mediation in conflict situations, flying) into the " | + | |
Bring to the event and have with you when arriving for your shift: | Bring to the event and have with you when arriving for your shift: | ||
- | | + | |
- | * Flashlight (required, especially at night) | + | * A Rangery |
- | * Waterbottle | + | * Flashlight (required) |
- | * Charged phone (optional) | + | * Water bottle |
- | * Multitool/ | + | * Charged phone (optional) |
- | * Cookies (optional) | + | * Multitool/ |
+ | * Cookies (optional) | ||
+ | |||
+ | We will try to have a few essentials – like water bottles and cookies – stocked for you to take to the playa but you'd be helping us a lot by bringing your own. | ||
| | ||
- | Preparation at the event: | + | Preparation at the event: |
- | * **Every day at 14:00** there is a " | + | |
- | * Come to **eat cookies and drink tea**, receive your badge, meet other rangers, talk about **jobs where we can help out**, **get training**. | + | * Attend a **Ranger |
- | * From 14:30 to 15:00 we will do ranger training: what is our role, how do we do it, how to use radios. | + | * Be in time for shift changes. |
- | | + | * Bring cookies to the Ranger |
- | * You should have attended | + | * Please attend |
- | * You are invited to come every day! Cookies, nice people, and info about interesting jobs to do await you. | + | * You are invited to come every day! Cookies, nice people, and info about interesting jobs to do await you. |
- | * Remember: Cookies! They are important for rangering. | + | * Remember: Cookies! They are important for Rangering. |
- | + | | |
- | When you do all the above, you unlocked the **Achievement: | + | |
- | + | ||
==== How to do your Ranger Shift ==== | ==== How to do your Ranger Shift ==== | ||
- | * Before: unlock the **Achievements " | ||
- | * Before: Attending the Ranger meet & greet is highly recommended, | ||
- | * Shifts are 4 hours. | ||
- | * Begin: Meet with the Ranger lead or co-lead 15 minutes BEFORE your shift starts at Ranger HQ. i.e. if your shift starts 14:00, be at Rangers HQ at 13:45. | ||
- | * During: Be the best ranger you can. You can be that anywhere you want. You must handle incidents and document them. See below. | ||
- | * End: Come back to Ranger HQ 30 minutes BEFORE your shift ends. You will have 15 minutes to do a debriefing and talk about sensitive subjects with the Ranger lead in private. Then the next shift will arrive and you can pass on any non-sensitive hints to them. | ||
- | | ||
- | When you do your shifts like this, you will unlock the **Achievement " | ||
- | | ||
- | ==== Ranger Shifts and Signup ==== | ||
- | **Ranger | + | * Prepare. |
- | 00:00 - 04:00 Shady\\ | + | * Be Sober. |
- | 02:00 - 08:00 Grave\\ | + | * Attend the Ranger |
- | 08:00 - 12:00 Morning\\ | + | * Have cookies, bring cookies. |
- | 12:00 - 16:00 Noon\\ | + | * Starting your shift: Meet with the Ranger Lead 15 minutes BEFORE your shift starts at Ranger HQ. For example: if your shift starts 14:00, be at Rangers HQ at 13:45. |
- | 16:00 - 20:00 Teatime\\ | + | * During your shift be the best Ranger you can. You can be that anywhere you want. You must handle incidents and document them. See below. |
- | 20:00 - 00:00 Swing\\ | + | * Ending your shift: Come back to Ranger HQ 30 minutes BEFORE your shift ends. You will have 15 minutes to do a debriefing and talk about sensitive subjects with the Ranger lead in private. Then the next shift will arrive and you can pass on any non-sensitive hints to them. |
- | Ideally, sign up for 2 shifts. | + | We don't expect you to be perfect or magically solve all humanities problems. If things don't work out great or at all, please tell us. |
- | **[[https:// | + | You should never do a shift alone. Rangers are not solitary creatures and work in teams of two, with a Ranger Lead available to help Rangers with difficult topics. |
Team size: | Team size: | ||
- | * Most shifts are 2 rangers, one team. | ||
- | * Noon and Teatime shifts (12-20h) on each day are 4 rangers in 2 teams. Many burners arrive during these shifts and the orgas need help to coordinate placement and burners may need help setting up or tearing down stuff. On Sunday, help is needed for Leave-No-Trace. | ||
- | * During Swing shift on Friday (20-24h) there will be the " | ||
- | It may be that we will not be able to fill all ranger shifts. Then we need to call out to the community - if we want a great burn, we need people to co-create it. | + | * Shifts are done in teams of two. |
+ | * Busy times will have a Ranger Lead and multiple teams of Rangers on duty – think Saturday or Friday night – while more relaxed times will have a Ranger Lead and a team of Rangers. | ||
- | ==== How to be a Ranger Lead and do a Lead Shift ==== | + | It may be that we will not be able to fill all ranger shifts. Then we need to call out to the community; If we want a great burn, we need people to co-create it. |
- | * The **ranger lead shift** is a special role and shift. | + | |
- | * Ranger lead communicates between | + | ==== Advanced Rangering: |
- | * Ranger lead makes decisions when needed. | + | |
- | * Ranger lead documents incidents | + | * The **Ranger Lead shift** is a special role and type of shift. |
- | * Shifts are 8 hours. | + | * Ranger Lead on duty/ |
- | * Lead shift changes are seperated | + | * Ranger lead coordinates with the Rangers, Site Lead and Sanctuary |
- | * You must have Achievement " | + | * Ranger lead takes decisions when needed. |
+ | * Ranger lead documents incidents. | ||
+ | * Lead shift changes are separated | ||
+ | * You must have successfully done at least one Ranger | ||
* Required personal skills: you need the abilities to communicate clearly, to think through decisions and to follow guidelines. | * Required personal skills: you need the abilities to communicate clearly, to think through decisions and to follow guidelines. | ||
| | ||
- | If you think you can do this, sign up for one of the available shifts. If you want to do this, but you think you are not ready: ask the three ranger | + | If you think you can do this sign up for one of the available shifts. If you want to do this but you think you are not ready: ask the three Ranger |
- | + | ||
- | **Ranger Lead Shift Times**: | + | |
- | 06:00 - 14:00 Early Bird\\ | + | |
- | 14:00 - 22:00 Daywalker\\ | + | |
- | 22:00 - 06:00 Night Bird\\ | + | |
- | **[[https:// | + | It may be that we will not be able to fill all Ranger Lead shifts. Then we need to find Ranger Leads or elevate |
- | + | ||
- | It may be that we will not be able to fill all ranger | + | |
==== Ranger HQ ==== | ==== Ranger HQ ==== | ||
- | Ranger HQ in 2018 will be the tent of @Leobard and Ingrid. It will be outside, when you walk into the garden, to the left. It's the big round expedition cotton canvas tent, about 5 meters wide and 3 meters high. Looks like a tipi made by cowboys. There is a wooden sign " | ||
- | ==== You can be: on shift, and out of service ==== | + | Ranger HQ is where our things are and we gather for training, hanging |
- | As a ranger, you can be in one of the following states during the event | + | |
- | | + | ==== You can be either On Duty, On Call and Out of Service ==== |
- | * You are the one with the radio. | + | |
- | * Carry your ranger | + | As a ranger, you can be in one of the following states during the event: |
- | * You must be sober (rule of thumb: | + | |
- | | + | * **On Duty**: |
- | * Do what you feel is right and needed at the burn: walk around and look for people that need help. | + | * It's time for your shift; you are either part of a team of two Rangers or you are Ranger Lead. Either way, you have access to a radio. |
- | * Look for situations that may turn into trouble. | + | * Carry your Ranger |
- | * It's ok to have fun and participate: | + | * You must be sober. "One Radler/ |
- | * Stay visible | + | * Do what you feel is right and needed at the burn: walk around and look for people that need help. |
- | * Document incidents on paper. | + | * Look for situations that may turn into trouble. |
- | * **Out of service**: | + | * It's ok to have fun and participate: |
- | * If you are not actively | + | * Stay visible. You are there for the other burners. |
- | * If you are drunk, stoned, ... doing anything that stops you from proper | + | * Stay alert with your senses. Do not go into a workshop or an experience. Stay focussed. Keep moving. |
- | * You must not carry your ranger | + | * Check in with your Ranger Lead from time to time. |
- | * If shit apparently | + | * Document incidents on paper. |
+ | * **On Call** | ||
+ | * Have a radio. | ||
+ | * Be sober. | ||
+ | * This applies to night shifts when things are quiet. | ||
+ | * Be ready to react to calls. | ||
+ | * **Out of Service**: | ||
+ | * If you are not actively | ||
+ | * If you are drunk, stoned, ... doing anything that stops you from proper | ||
+ | * If you are out of service and pretend to be a Ranger, you are a fake Ranger | ||
+ | * You must not carry your Ranger | ||
+ | * If shit hits the fan, sober up and try finding the Ranger Lead to ask if the team needs help. | ||
==== Ranger Team Internal Communication: | ==== Ranger Team Internal Communication: | ||
- | | + | |
- | * **Please | + | * **Before and after the event**: we rangers |
+ | * **Please | ||
| | ||
==== Ranger Team Internal Communication: | ==== Ranger Team Internal Communication: | ||
- | | + | |
- | * The core orga team will have radios. | + | |
+ | * The Core Orga team will have radios. | ||
* More Rangers can be reached by their phone. | * More Rangers can be reached by their phone. | ||
| | ||
- | ==== Walkie-talkie/ | + | ==== Walkie-talkie/ |
- | see [[Radio protocol]] | + | |
- | ==== Handling Violence, Sexual assault, Fire, Safety, Medical Situations ==== | + | See [[Radio Protocol]] |
- | We've written and printed Emergency and Safety | + | ==== Safety |
- | **The Burn** | + | See [[https://docs.google.com/ |
- | * Before "the burn": help organizing buckets with water. Like on TheBorderland. Everyone loves buckets. | + | |
- | * During "the burn": Keep people from running into the fire. Given the size of our fire, we do NOT need to be " | + | |
==== Ranger Strategies for Communication, | ==== Ranger Strategies for Communication, | ||
- | Your communication can be effective only when received in a language the receivers can understand. You need to speak not in your own language or style of thinking but in the language and style of thinking of the receivers. Understand their educational level and their demographics and communicate to them accordingly. | ||
- | Communication is not just speaking. It’s both speaking and listening. One-way | + | Your communication |
- | Leave the person a personal space. Do not get too close. | + | Communication is not limited to speaking. Practice active listening. One-way communication is no communication at all. Make sure to listen and understand |
- | Leave them an out: Never block someone’s escape route. In an enclosed | + | Be mindful of personal |
- | Break state: Do anything else (e.g., go for a walk, smoke a cigarette, eat something, ask irrelevant questions). | + | Leave them an out. Never block someone’s escape route. In an enclosed space always leave a path for an agitated person to the exit. |
- | Eye contact: Enough | + | Break state: Invite people |
- | Writing down: Keeps your facts straight and lets participant know you’re | + | Make eye contact. Enough to show you’re |
- | F.L.A.M.E.: when approaching a situation, use FLAME as a structured approach: | + | Take notes. This keeps your facts straight and lets participant know you’re taking them and their situation seriously. |
- | * **F stands for Find Out**. First, stand back and observe. Be aware of safety issues, both your own and the participant’s. If there is a safety issue where you feel that you, your partner, or participants are in danger, call more rangers | + | |
- | * When you have determined that it is safe to approach and that you are needed, find out the facts. What is the primary complaint? Who is involved? When did the conflict | + | ==== F.L.A.M.E. |
- | * There will always be at least three sides: the sides of the individuals | + | |
- | * Add to this the perspective you bring to the situation, which encompasses your experience, the general opinion of all the participants, and the ideology of the Burning Man Project. | + | When approaching a situation, use FLAME as a structured approach: |
- | * **L stands for Listen**. Listen to all parties to ensure that all stakeholders have had a chance to be heard and give their input. Be aware that at times, you may have to use your judgment as to who is really | + | |
- | * **A stands for Analyze**. Once you have gathered all the information that you can, analyze | + | * **F stands for Find Out**. First stand back and observe. Be aware of safety issues, both to your own safety |
+ | * When you have determined that it is safe to approach and that you are needed, find out the facts. What is the primary complaint? Who is involved? When did the conflict | ||
+ | * There will always be multiple | ||
+ | * Add to this the perspective | ||
+ | * If you feel you are not able to mediate because you are friends with a party involved or have strong opinions either way, call for support. | ||
+ | * **L stands for Listen**. Listen to all parties to ensure that all stakeholders have had a chance to be heard and give their input. Be aware that at times you may have to use your judgment as to who is involved. Concentrate on the parties who need your direct assistance and make time for everyone who has legitimate input. Listening is a powerful tool for getting information and de-escalating | ||
+ | * **A stands for Analyze**. Once you have gathered all the information that you can, analyse | ||
* **M stands for Mediate**. Your primary role when you mediate is to make suggestions as a neutral third party. Mediation allows the participants involved to arrive at the best way to resolve their situation. | * **M stands for Mediate**. Your primary role when you mediate is to make suggestions as a neutral third party. Mediation allows the participants involved to arrive at the best way to resolve their situation. | ||
- | | + | |
- | * Work with all parties involved until an outcome is reached | + | * Work with all parties involved until an outcome is reached. |
- | * **E stands for Explain**. Explanation completes your “flaming” of the situation. Explain the outcome of the mediation process to everyone involved, ensuring that all parties have come to a consensus that they can live with (...or | + | * **E stands for Explain**. Explanation completes your " |
- | * This is not always the end. During the event, while things change constantly, the explanations you give will be repeated and re-requested not only by the parties involved, but by other participants. You will often be asked by neighbors | + | * This is not always the end. During the event, while things change constantly, the explanations you give will be repeated and re-requested not only by the parties involved but by other participants. You will be asked by neighbours |
==== Giving Feedback ==== | ==== Giving Feedback ==== | ||
- | In the interest of creating a culture of feedback, we need to ensure that we are following a model of SAFETy. In other words, when giving feedback, make sure that your guidance is: | + | |
- | * Specifc | + | In the interest of creating a culture of feedback we need to ensure that we are following a model of SAFETy. In other words, when giving feedback make sure that your guidance is: |
- | * Actionable | + | |
- | * Factual | + | * **Sp**ecific |
- | * Empathetic | + | * **A**ctionable |
- | * Timely | + | * **F**actual |
+ | * **E**mpathetic | ||
+ | * **T**imely | ||
| | ||
- | The important thing to keep in mind is that feedback must be about something that the receiver can change, delivered with careful thought | + | One important thing to keep in mind is that feedback must be about something that the receiver can change, delivered with careful thought, and given soon enough that it is relevant. |
+ | |||
+ | A fine template for delivering feedback is: | ||
- | A very fine template for delivering feedback is: | ||
* This is what I observed | * This is what I observed | ||
- | * This is how it made me feel or how it affected | + | * This is how it made me feel or how it influenced |
- | * This is what I’d suggest to do differently | + | * This is what I’d suggest to do differently |
==== Jobs of the Ranger Team Leads ==== | ==== Jobs of the Ranger Team Leads ==== | ||
- | Special | + | |
+ | Special | ||
Activities before the burn: | Activities before the burn: | ||
- | | + | |
- | * Organize/make laminated " | + | |
- | * Organize | + | * Prepare |
- | * Organize | + | * Prepare |
+ | * Prepare | ||
| | ||
Bring: | Bring: | ||
- | | + | |
- | * Bring proper 1st Aid Kit (Salon Leobard's) | + | |
+ | * Bring proper 1st Aid Kit (You can ask Salon Leobard) | ||
* Badges for all rangers (a LOT) | * Badges for all rangers (a LOT) | ||
* 10 Pens | * 10 Pens | ||
* 4 paper notebooks (2 for the teams, 1 for lead, 1 spare) | * 4 paper notebooks (2 for the teams, 1 for lead, 1 spare) | ||
- | * 2 Small personal first-aid kit (at least one pflaster/ | + | * 2 Small personal first-aid kit |
* 4 spare flashlights | * 4 spare flashlights | ||
* 2 Ranger bags | * 2 Ranger bags | ||
* Cookies, Tea, Teapot, Sugar | * Cookies, Tea, Teapot, Sugar | ||
- | * **Ranger HQ**. This will be @leobard & Ingrid' | + | * Any materials you need to set up Ranger HQ |
| | ||
Print out & bring (4 times each, they will be used by the 2 ranger teams, 1 lead, 1 spare): | Print out & bring (4 times each, they will be used by the 2 ranger teams, 1 lead, 1 spare): | ||
- | | + | |
- | * this page | + | |
- | * safety and emergency guidelines | + | * This document |
- | * internal | + | * [[https:// |
+ | * Internal | ||
* [[canvas|White Canvas]] | * [[canvas|White Canvas]] | ||
* [[Radio protocol]] | * [[Radio protocol]] | ||
* [[rules|house rules]] | * [[rules|house rules]] | ||
* [[Vehicles]] | * [[Vehicles]] | ||
- | | + | |
At the burn: | At the burn: | ||
+ | |||
* Establish a **Ranger HQ** | * Establish a **Ranger HQ** | ||
- | * Organize | + | * Organise |
* Train the rangers | * Train the rangers | ||
* Hand out radios | * Hand out radios | ||
| | ||
- | ==== How we developed | + | ==== How we developed |
2018: Leobard thought it would be a good idea to ranger and Leobard likes walkie talkies. Read [[https:// | 2018: Leobard thought it would be a good idea to ranger and Leobard likes walkie talkies. Read [[https:// | ||
- | “...I keep picturing all these little kids playing some game in this big feld of rye and all. Thousands of little kids, and nobody’s around—nobody big, I mean—except me. And I’m standing on the edge of some crazy cliff. What I have to do, I have to catch everybody if they start to go over the cliff—I mean if they’re running and they don’t look where they’re going I have to come out from somewhere and catch them. That’s all I’d do all day. I’d just be the catcher in the rye and all. I know it’s crazy. But that’s the only thing I’d really like to be.” | + | //“...I keep picturing all these little kids playing some game in this big feld of rye and all. Thousands of little kids, and nobody’s around—nobody big, I mean—except me. And I’m standing on the edge of some crazy cliff. What I have to do, I have to catch everybody if they start to go over the cliff—I mean if they’re running and they don’t look where they’re going I have to come out from somewhere and catch them. That’s all I’d do all day. I’d just be the catcher in the rye and all. I know it’s crazy. But that’s the only thing I’d really like to be.” |
- | —J.D. Salinger | + | // |
- | The Catcher in the Rye | + | —The Catcher in the Rye; J.D. Salinger |